Reviews

Anon,
5.0

21.12.2014

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Absolutely Amazing! I'd quite happily live in these apartments!


Response:

Dear Nicholas, Thank you for taking the time to complete our online feedback form. I am delighted that you enjoyed your stay in our apartments and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Anon,
4.0

03.12.2014

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Alvaro, Thank you for taking the time to complete the online survey. I am glad that you enjoyed staying with us and I am looking forward to welcome you again soon. Kind regards, Flori Carp Cluster General Manager

Anon,
5.0

27.11.2014

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

I think the best thing to say about these apartments is that you feel like in your home. Really thank you for giving me a chance to enjoy there.


Response:

Dear Bijad, Thank you for taking the time to complete our online survey. I am glad that you enjoyed your home away from home experience and I am looking forward to welcome you again in the future. Kind Regards, Flori Carp Cluster General Manager

Anon,
4.0

26.11.2014

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Well situated for exploring Bristol. Apartments are fine. Two suggestions for minor improvements: coat hooks in the hallway and a shower with a hose rather than a fixed head


Response:

Dear Paul, Thank you for taking the time to complete our customer satisfaction survey. I am glad that you enjoyed your stay with us and we are taking in consideration your suggestions about the coat hooks and shower hose. I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager

Anon,
4.8

18.11.2014

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

We made a mistake when booking and booked two apartments instead of one. This was sympathetically dealt with and a refund paid into my Credit Card the same day - well done ! We loved the apartment and will use you again and recommend you. Many thanks.


Response:

Dear Iain, Thank you for taking the time to give us your feedback. I am delighted that you loved your stay with us and I am looking forward to welcome you again soon. Kind Regards, Flori Carp Cluster General Manager